Report and track any problems relating to your tenancy, within your PropertyLoop account.
Reporting repairs:
If you’re in need of a repair being done, you can easily report it online using our ‘report a repair’ tool on your PropertyLoop account. Please note, repairs get fixed quicker if images or videos are submitted so please have your smart phones at the ready! Remember a landlord isn’t responsible for repairs until they know about them, so you must inform them of any problems. Reporting a repair is likely to be a condition of your Tenancy Agreement so it’s best to report any problem you encounter, even if it seems small or minor.
Who's responsible for repairs?
There are some repairs that a Landlord is responsible for and it is up to them to make them when necessary. The cost of these repairs is the Landlord’s responsibility and you should not be made to pay.
This generally include repairs concerning:
- the property’s structure and exterior
- basins, sinks, baths and other sanitary fittings including pipes and drains
- heating and hot water
- gas appliances, pipes, flues and ventilation
- electrical wiring
- any damage they cause by attempting repairs