How do i handle an emergency in my home?

Have you run into an emergency situation and don’t know what to do? You’re not alone. Here’s everything you need to know.

Fire safety is something we all learn at a young age, but a surprising number of adults panic when they’re put in an emergency situation. When there’s a fire you should immediately dial 999. Next, ensure everyone is out of the property, all doors and windows are closed and neighbours are warned of potential dangers. If you live in a community block of flats or apartment building, make sure to set off the communal fire alarm so others are warned of the fire. Remember, don’t ever go back inside the property. Personal belongings and property damage aren’t important, as long as all tenants are safe and unharmed then you’ve done the right thing.

Smell of Gas
Firstly, open all windows and doors to get rid of the smell of gas. Check to see if the gas has been left on unlit or if the pilot light has gone out, as these are both common causes of gas leaks in properties. Turn off the appliance and do not relight it again until the smell of gas has completely gone. If you’re not sure what is causing the gas leak or you’re not confident that it has been stopped, it’s better to be safe than sorry. Turn off your property’s main gas supply at the meter and contact the gas emergency service immediately, this is National Grid 0800 111 999. Whilst you are waiting for assistance: 
-    Do not turn any electrical switches on or off.
-    Do not use the doorbell.
-    Do not smoke.
-    Do not use matches or naked flames.

Bursting or Leaking Pipe
We consider a burst or leaking pipe an emergency, so don’t delay when seeking help. Burst and leaking pipes can become a health and safety hazard for you and other tenants if they aren’t fixed quickly, not to mention there’s always the risk of damage to the property and your personal belongings. If you notice a burst or leaking pipe turn the water off at the mains. If you think the electricity could be affected turn this off as well. Then call your landlord or managing agent.

Loss of Electricity
There are a few different reasons why you could be suffering with a loss of electricity, so it’s important to first work out if your property is the only one affected. Ask neighbours and other tenants, if they are also without electricity then the problem is likely to be with the electricity company and its best to contact them; their number can usually be found on a recent electricity bill or online. If you are the only property without electricity check the fuse box as a tripped or blown fuse will cause the electricity to turn off. If this is the case, simply turn it back on and you’re good to go. If neither of these apply and the problem persists, call your landlord or managing agent.