How to report a repair to your landlord on the PropertyLoop platform during your tenancy.
As a tenant renting through PropertyLoop, you have 24/7 access to your tenancy details via the PropertyLoop platform. This gives you a convenient way to communicate with your landlord, check your tenancy information, view important documents, and most importantly, report any repairs directly through the system.
Reporting a repair is quick and straightforward. Simply log in to your PropertyLoop account and navigate to the Tenancy section. Within this area, you’ll find a dedicated Report Repair option. This section allows you to keep track of all the repairs you’ve already reported, along with the date and time the issue was raised. You can also access the full history and status of each repair, including any photos or descriptions you’ve previously uploaded.
To begin reporting a new issue, just click the “Report Repair” button. The platform will then guide you step-by-step through the process, asking you for details about the problem, including the type of repair, location in the property, and any relevant images or notes. This ensures your landlord has everything they need to address the problem efficiently.
This streamlined reporting system helps reduce delays by giving landlords clear and immediate visibility of any maintenance issues. Whether it's a leaky tap, broken appliance, or a heating issue, everything can be logged and monitored through your dashboard.
By keeping everything in one place—from communication to repair tracking—PropertyLoop makes it easier for both tenants and landlords to stay on top of property maintenance. There’s no need to chase emails or phone calls. Everything is available and accessible online, giving you peace of mind that your concerns are being handled properly.
Using the PropertyLoop platform ensures a transparent, organised, and hassle-free repair process throughout your tenancy.